FAQs

Mashouf Wellness Center FAQ's

Have a question? Check below for some of our Frequently Asked Questions

Who can participate in sports club?
Participation in a sport club is strictly for SF State students ONLY (Grad and Undergrad).

How much does it cost to participate?
Participation costs vary per club.

When are practices for sport clubs?
Practices dates and times vary per club.

Does sport clubs travel?
Sport Clubs also can host or travel to other schools for competitions or practices. Sport Clubs can use approved SF State facilities at low or no cost, including the MWC.

What is the list of sport clubs at the MWC?
Men's Volleyball Club, Women's Volleyball Club, Water Polo Club, Taekwondo Club, Karate Alliance, Judo Club, Capoeira Club, Gator Strong Club, Gator Rugby, Dragon Boat, Climbing Club, Cheer Team, Brazilian Ju-Jitsu Club, Badminton Club.

Where can I get more information?
sprtclub@mail.sfsu.edu 

What types of events are held?
We host two big events for Campus Rec: Costume Dodgeball in Fall and the 5K Walk, Run & Roll in the Spring. Both are open to students but the 5K is also open to faculty/staff and the general public!

Is there an age group for the 5K run?
For the 5K, we had no age requirements and there were registration fees that varied based on registration group (student vs. staff vs. public).

When does Costume Dodgeball and 5K Run happen?
Costume Dodgeball will be held on the Thursday before Halloween and the 5k will be held in April, stay updated via our Instagram for the date! @ sfsu_campusrec

Where can I get more information?
spevents@mail.sfsu.edu

Who can attend to Group Fitness Classes?
It is open to all who are students/ faculty/ staff who have access to the Wellness Center.

How do I check in for a class?
Go to the studio and there will be a Fitness Floor attendant there to check you in. It is best to come 5-10 minutes early to any class to ensure you are checked-in. 

How can people sign up for Group Fitness Classes?
Participants can request a spot in the classes from their fusion portal. You sign up online at the fusion portal (campusrec.sfsu.edu) Do you have to sign up? Yes, check in with a Fitness Floor staff member in front of the studio

Where can I get more Information?
groupx@mail.sfsu.edu

 

What does primary task at MWC?
Primary task is policy enforcement and building supervision during other program areas events, programs, and operating hours.

Where can I get more Information?
mwcops@mail.sfsu.edu

 

What is the process of receiving a PT Session?

Go to the campus rec website to fill out the inquiry form, under personal training, and you will be placed on a waitlist. Once a trainer becomes available the Personal Training Student Managers will email you to set an appointment

Where can I get more Information?
mwcpt@sfsu.edu

 

Swim Lessons

  • 1 Swim Lesson, $29.00
  • 4 Swim Lesson, $99.00

Whether you are a beginner, experienced, or professional, our swim instructors at SF State are trained to run a lesson tailored to any needs.

We offer lessons to those of all ages and abilities and will provide the knowledge needed from basic water safety all the way to stroke refinement.

We are here to ensure all people, no matter the experience, will feel comfortable in and around aquatic environments. Lessons are available seven day a week.

How it Works

1. Book a swim lesson through the member portal under multi-visit passes (1 lesson or 4 lesson options)

2. You will get an email from aquatics@mail.sfsu.edu informing you of what times we can offer your lesson and what you would like to improve on. Please reply to this and provide what you can.

3. Once the time and start date is set up, you will meet on the pool deck in swim wear and will be greeted by your swim instructor.

4. Please show up about 15 minutes before your first lessons so your swim instructor will have you fill out a preliminary form the first day.

Please contact us at gatoroutdoors@sfsu.edu for any questions regarding Gator-Wild.

How Do I sign up for participation?

You are able to register for trips through the Campus Recreation Member Portal

Who is allowed to participate in outdoor trips?

Students, Faculty/Staff and Alumni are allowed to register for Outdoor Trips.

How much does it cost to participate?

Trips vary in cost depending on location and activity, but typically include all group gear, transportation and trip leaders.  Overnight trips also include meals.  Personal items may be rented through the Outdoor Resource Center. - at 1/2 price for all participants attending a GOA Trip. Trip costs are also subsidized for students where Faculty/Staff and Alumni pay more.

Can I drive myself for a Gator Outdoor Adventure Trip?
Participants are unable to drive themselves for a trip, as many of our trips requiring vehicle transportation go places which would make it too much of a logistical challenge.   Additionally, traveling as a group is a huge part in building the culture of our community for the trip. However, there may be times when a participant may depart a trip early by signing an early release form when the mode of transportation for the trip is by use of public transportation and the trip is local.

Can I register for as many trips that I would like?
Due to the limited number of trips and heavy interest, participants are limited to registering for (1) day trip and (1) overnight trip per semester.

Can I receive a refund for a trip that I no longer can attend?
Unfortunately, all sales are final, and no refunds will be issued unless the trip is cancelled by Campus Recreation.  However, if a participant requests for a cancellation, and we are able to find a replacement in a timely manner, we may be able to refund a partial portion of the registration fee.

Where can I get more information
trips@mail.sfsu.edu

Our paddling program utilizes Lake Merced as well as the Natatorium in the MWC for (3) different types of programming.

Programs at Lake Merced consist of Open Paddle where participants can rent a kayak for to paddle around Lake Merced at no cost as well as themed kayaking events such as Glow Paddle. Please note that a free paddling orientation is required prior to participation and all participants must be able to swim and complete a waiver at the MWC the Wednesday prior to the scheduled Open Paddle or Paddling Event.

We offer Beginner Kayak Drop-in Instruction in the Natatorium on scheduled days where staff will be on hand to help participants learn basic kayak skills.

Pre-registration is required for all kayak programs.

 

 

Where can I register for clinics?  How much do they cost?
Clinics can be found on the Campus Recreation Member Portal.  Clinics are $10 each. We host a variety of clinics including: Intro to Climbing, Top Rope and Lead Climbing Clinics.

What is the different type of belt levels?
We use a colored-belt system to help staff easily identify a participants assessment level at the climbing wall.

  • Green Belt – Completed Wall Orientation (May Boulder)
  • Blue Belt – Top Rope Qualified (May Top Rope)
  • Pink Belt – Lead Qualified (May Lead Climb)

What are the hours of operation?
Please refer to the Climbing Wall Webpage for current hours of operation.

Do I need to bring any equipment?
We have harnesses, climbing shoes and belay devices available for checkout at no charge.  Participants may bring their personal UIAA or CE certified equipment and use after a successful inspection by qualified CW staff.  All harnesses and equipment must be made specifically for climbing.  CW staff may refuse use of equipment if unfamiliar with it.

Where can I get more information?
Participants can find more information on the Climbing Wall Webpage as well as emailing us at rockwall@mail.sfsu.edu

 

Not offered this semester 

If I am currently a student, don’t I get a free membership?
No, all students pay the same membership fee. Most students pay this fee within their tuition, and some students have a fee waiver, and they will purchase a membership either online or in person.

How do I know if I pay the rec and wellness fee within my tuition?
You can contact the Bursars office, or you can log into your gateway and look up your financial account activity. If it says “rec and wellness fee” your account has been assessed the fee. If it says “rec and wellness fee waived” you fall under the non-assessed category and must purchase a membership at Campus Rec Member Portal or in person at the Mashouf Wellness Center to gain access.

What if I am a part of the College Extended Learning, or American Language Institution?
If you are a part of CEL or ALI, you are a non-assessed student and can purchase a membership at Campus Rec Member Portal

I can’t login to my member portal account. It keeps giving me an error message.

  1. When logging into the member portal website, if you are a student, faculty, staff, or alumni with an SF State ID# you will want to click where it says, “click here”, this will send you to SF State login.
  2. If you forget your SFSU ID#, or Password. Visit troubleshooting website.

When I enter the Mashouf Wellness Center through the turnstiles it always beeps, or doesn’t let me in. What am I doing wrong?

  1. The MWC has four turnstiles that are extremely sensitive. If you are standing on or in front of the yellow line it will beep at you. Take a step back.
  2. If the turnstile beeps after you walk through, it’s just saying hi, or goodbye. If the front desk staff, ask you to come over. They will be able to assist more.
  3. If the Front Desk ask to see your ID card, that means your ID card may be damaged and that is why you are unable to enter. Front Desk will instruct you on what the next steps are.

What is this investor credit people keep talking about? How do I know how much I have? Can I use this for anything? Can I purchase membership over the phone?

  1. Students from 2010-2017 paid the rec and wellness fee within their tuition to help build the Mashouf Wellness Center. The University kept record on how much students paid during that Time Period and placed a credit on student’s accounts to use towards memberships.
  2. You can call the front desk at (415) 405-9355 or visit our front desk during business hours to know how much is on your account. You will need to provide full name, and student ID Number
  3. Investor credit can ONLY be used toward a Mashouf Wellness Center membership and is non-transferrable.
  4. Membership purchases with Investor credit must be done in person. We will not be able to complete purchase without SF State ID#, Full name, and photo ID.

How do I check to see how many visits I have remaining from my 10-punch pass?
Feel free to ask the front desk, or login to Campus Rec Member Portal select ID# (top right corner) select profile, select multi-visit pass.

What if I only want to work out for the day?
Anyone who is eligible for a membership. That is a current student, Faculty, Staff, and Alumni can purchase a Day pass.

What If I have an active membership but want to bring in a guest.
You can purchase a guest pass on member.campusrec.sfsu.edu. Make sure when you enter the facility you check in with the front desk. ALL GUEST MUST BRING GOVERNMENT ISSUE PHOTO ID, AND BE 18 YEARS OR OLDER.

Do you have a locker room and showers?
Yes, the Mashouf Wellness Center is a full-service facility!

 

What are the hours of operation?
Please refer to the Outdoor Resource Center Webpage for current hours of operation.

What Outdoor Resources does the ORC offer?
Equipment rentals and resources for hiking, camping, backpacking and more.

How much does it cost?
Rental Prices for equipment vary but are geared at low cost to help get people outside. Pricing is based on a 1-4 day weekend rate instead of a daily rate, as most of our rentals go out on a Friday and return on a Monday.  So, whether you have a piece of equipment for 1 day or 4 days, you pay the 1-4 day price.  An additional day price unique to each piece of equipment will be applied for each day pas the 1-4 day period.

How many days are you allowed to rent?
Equipment may be rented up to a maximum of 12 days.  Equipment may not be returned on the weekends.

Are there Guidebooks available to rent?
The ORC has a variety of guidebooks that customers may use for reference at the ORC. They are not available for rent, but they in addition to our staff are a great resource for helping you plan your next outdoor adventure.

How much does it cost if equipment is returned late?

All equipment is due back the date due no later than 6pm.  If equipment is returned after 6pm on the due date, the renter will be charged a late fee of $5.  If equipment is returned past the due date, the renter will be charged a $5 late fee for each day plus the additional rental fee for each item(s) each day. Item(s) that have not been returned after 14 days will be deemed missing and the patron will be charged for full replacement of the item(s).

Do I need to return the equipment in the same manner as I received it at checkout?
The patron is responsible for the equipment rented and will be held liable for the condition of the equipment on the due date.  The patron is responsible for checking for flaws, defects, and damage prior to accepting the equipment.  All equipment should be returned in the same condition as it was check out of the ORC.  This includes being clean.  A $15 cleaning fee will be accessed for any item(s) deemed excessively dirty.

Who can play for intramurals?
SF State students, staff, and faculty can play for intramurals.

Do we make teams, or can we join any team?
Participants can make a team or become a free agent online at IMLeagues.com.

How Much Does It Cost To be in a team?
There is a $30 fee per team.

Where are competitions located?
Competitions occur either in the Wellness Center or on its recreation field.

What are hours you compete?
Monday-Thursday from 7 p.m.-11 p.m.

What do you win?
The winners of each league are rewarded a championship shirt.

What Sports are offered for Intramurals?
Indoor Soccer, COED/Men's Outdoor Soccer, Open/Men's Basketball, Volleyball, and Flag Football.

  • Develop Risk Management Handbooks
  • Develop Standard Operating Procedures (SOPs)
  • Develop Emergency Action Plan
  • Maintain safe environment for guest and employees
  • Assess & finalize Connect2 reports documented
  • Develop in-house training videos for current staff
  • Offer in-house training to current staff
  • Offer American Red Cross CPR/AED/Lifeguarding Courses
  • Audit program areas

Where is San Francisco State Kids Camp Located?
San Francisco State Kids Camp or SFSKC is in the Mashouf Wellness Center.  We utilize the Rockwall, swimming pool, recreation field, multipurpose activity court, and the classroom for movies daily.

How older do my campers need to be to attend SFSKC?
Our campers are ages 5-12 years old.  Campers should be entering Kindergarten through to sixth grade.  This is our second year, and we are extending the age to include 12-year-old to welcome back our 11-yea-olds from last year.

How much does SKFSKC cost per week?
Like most universities, we have different prices for different affiliates. At this time, we do not have pricing for Summer Camp 2023 but check back soon for updates.

What forms do I need to sign for Kids Camp?
We will provide all the forms in hard copy at our forms party.  Details for the forms party will be coming in the Spring.  The forms party is for parents and we will provide a breakdown of camp, as well as a tour of the Mashouf Wellness Center.

 

Who can use the massage department?
is a paid service that is offered to all members of the Mashouf Wellness Center.

What are the prices for a session?
Different pricing based on membership type are listed on our Campus Recreation Massage page. Members can go to Massage page to find procedures on how to purchase and schedule a massage.

What are the types of massages you can get?
The Massage Therapy Department offers three different types of massages: Deep Tissue, Sports Massage and Swedish Massage. We offer 25 min massages and 50 min massages.

Where is the Massage room located?
The massage room is in the far back corner of the Free Weight Area, overlooking the Natatorium.

 

Where can I get foam rollers or bar pads?
You can go to the fitness desk and they will provide you with one.

What are the towels used for?
Blue towels are sweat towels, brown towels are cleaning towels, if we run out on the floor let us know and we can provide you with one and go restock them.

How can I get assistance or a spot with a machine?
You can ask any of our fitness staff, they are all trained to properly spot.

Where can I get more information? fitness@mail.sfsu.edu